FAQ's

Here are the main reasons to travel with Exodus Safaris, highlighting what makes us standout adventure travel company:

🌍 1. Expertly Curated Wildlife & Adventure Tours

Exodus Safaris specializes in immersive wildlife and nature-based experiences across Africa and beyond. Their itineraries are designed by experts with deep regional knowledge, ensuring meaningful and unforgettable encounters with nature.

🧭 2. Experienced Local Guides

Their handpicked guides are passionate professionals with in-depth knowledge of local culture, wildlife, and terrain—offering insight you won’t find in guidebooks. Many have decades of field experience.

🛡️ 3. Commitment to Responsible Travel

Exodus Safaris is dedicated to sustainable tourism. They prioritize wildlife conservation, community empowerment, and eco-friendly practices—so your trip benefits the places and people you visit.

🌟 4. Small Group Travel for Richer Experiences

Traveling in small groups (usually 4–16 people) means more personalized service, easier logistics, deeper cultural immersion, and better access to remote locations—plus a lower environmental footprint.

🧳 5. Hassle-Free, Fully Supported Adventures

From airport transfers to park permits and accommodations, Exodus Safaris takes care of all the details, so you can focus on enjoying the experience. They offer 24/7 support before, during, and after your trip.

🐘 6. Authentic Wildlife Encounters

Whether it’s a walking safari in Botswana, gorilla trekking in Uganda, or a Big Five drive through the Serengeti, Exodus Safaris crafts experiences that bring you up-close and personal with Africa’s iconic wildlife—safely and respectfully.

🏆 7. Excellent Track Record & Reviews

With consistently high ratings and a strong reputation for quality service, Exodus Safaris has earned the trust of thousands of travelers. Their customer loyalty and repeat bookings speak for themselves.

🗺️ 8. Diverse Itineraries Across Africa

They offer safaris in multiple regions—East Africa, Southern Africa, Central Africa, and even Indian Ocean islands. Whether you’re after luxury lodges, mobile camping, or budget safaris, they have something for every style and budget.

💬 9. Personalized Support & Custom Options

Their travel consultants are safari specialists who take time to understand your needs and can tailor itineraries or combine tours to match your dream trip.

🔐 10. Flexible Booking Policies

Exodus Safaris provides flexible terms, transparent pricing, and fair cancellation policies—so you can book your adventure with confidence and peace of mind.

To make your booking process seamless and secure, Exodus Safaris offers a variety of flexible payment methods to suit travelers around the globe. You can choose from the following convenient options:

🏦 Direct Bank Transfer

Transfer funds directly to our designated account. Ideal for larger payments and international bookings. Bank details will be shared upon confirmation of your reservation.

💸 M-Pesa Global

Send payments quickly and easily using M-Pesa Global, a trusted mobile money platform widely used across East Africa and internationally.

🔗 DPO Payment Network

Pay securely online via DPO Group – one of Africa’s leading digital payment gateways. We accept major credit and debit cards through this service.

💳 Pesapal

Use Pesapal for a fast, reliable, and secure transaction process. Supports multiple currencies and payment cards, including Visa and Mastercard.

🌐 PayPal

For global travelers, PayPal offers a familiar and secure method to pay in your local currency. Simply log in to your PayPal account to complete the transaction.

If you have any questions about payment options or need assistance, our Customer Experience Team is always happy to help. Just let us know your preferred method, and we’ll guide you through the process.

As soon as your deposit is received, we’ll send a confirmation email along with your invoice—courtesy of our Sales Team—straight to your inbox.

Once it arrives, please take a moment to review all the details to ensure your travel arrangements match what you intended to book. If anything looks off or if you spot an error, just get in touch so we can sort it out quickly and accurately.

After your place on the trip is secured, your journey is in the capable hands of our Customer Experience Team. From that point until you head off, one of our experienced Operations Executives will be your go-to contact for anything travel-related. You’ll find their contact info at the bottom of your confirmation document.

Your remaining balance is due 14 days before departure . The due date will be clearly displayed on your invoice. If you’ve booked directly through Exodus and provided us with your email, we’ll also send you a friendly reminder 1–2 weeks before the balance is due.

Roughly 2 to 3 weeks prior to departure, you’ll receive your Final Joining Instructions, which include all the important details like flight info (if booked through us), meeting points, and contact numbers. If you’re arranging your own transport to connect with your tour, be sure to leave plenty of buffer time between connections.

At this point, we’ll also mail out your hard-wearing luggage tags—they’re built for adventure! These are sent separately via post. If they haven’t reached you one week before departure, just let us know and we’ll send replacements.

Note: Luggage tags are typically only posted to travelers who booked directly with Exodus Safaris. If you booked through a travel agent but would still like tags, just give us a shout and we’ll happily send them your way.

Once your final payment is in, it’s officially countdown time! Around 8 weeks before departure, your dedicated Customer Operations Executive will reach out—provided you booked directly and gave us an email address. They’ll send over an updated version of your Trip Notes and can assist with any last-minute arrangements or questions you may have.

Your feedback means the world to us—it helps us shape even better experiences for future travelers. If we have a valid email address for you, we’ll send you a link to our quick online feedback form while you’re still away, so it’s ready and waiting when you return home. Keep an eye on your inbox!

If you booked your trip through a travel agent or haven’t provided your email, no problem—just drop us a message with your name and the trip you joined at surveys@exodussafaris.com, and we’ll send the feedback form your way.

Thanks in advance for sharing your thoughts—it truly helps us improve.

Around a month after you return from your adventure, we’ll send you an email inviting you to leave a review on our website. Your insights and experiences are incredibly helpful—not just to us, but to future explorers deciding where their next journey should take them!

To join any Exodus Safaris, a valid full passport is essential. In most cases, your passport should be valid for at least six months beyond your planned return date. Because passport regulations are frequently updated and may vary by country, we recommend confirming requirements with the nearest embassy or consulate of the country you’re traveling to.

Some trips may require us to collect your passport information before we can confirm your booking. If you renew your passport after booking, please share your new details with us promptly. In some cases, you may also need to travel with your old passport to ensure there are no issues with your reservation or entry into the country.

Visas: Your Responsibility

If your chosen destination requires a visa, it is your responsibility to obtain it. You’ll find the most up-to-date information on visa requirements (including transit visas) listed on your invoice. Keep in mind that visa rules can change unexpectedly, and while we will share any changes we become aware of, we cannot be held liable for decisions made by embassies, delays in processing, or border entry decisions outside of our control.

Travel Insurance: A Must-Have

Having comprehensive travel insurance is a mandatory requirement for all Exodus trips. Your policy should cover you from the day you depart until you return, and it must include coverage for:

• Emergency medical treatment

• Trip cancellation or interruption

• All activities listed in your chosen itinerary (including maximum altitudes for treks, where applicable)

Be sure to double-check the fine print of your policy before departure to ensure it aligns with your travel plans.

Need to Cancel or Make Changes to Your Booking?

If your travel plans change and you need to cancel, please notify us at your earliest convenience. Cancellations must be submitted in writing, and we encourage you to review our booking terms to understand any applicable cancellation fees. Typically, if you cancel prior to the due date for your final payment, your deposit will be non-refundable. However, in many cases, we’re able to retain your remaining balance as credit for a future adventure.

Once your final balance has been paid, cancellation fees follow a tiered structure, as outlined in our booking conditions.

Considering switching tours or transferring your place to someone else? Let us know before your final balance is due. While we’ll do our best to accommodate your request, please be aware that extra charges from airlines or on-the-ground partners may apply. Transfers requested after the final payment has been made will be treated as a cancellation followed by a new booking.

For any cancellations, changes, or questions, our Customer Operations team is here to assist you.

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Meeting Your Leader and Group

Your adventure begins at a designated meeting spot—usually the starting hotel or during your included arrival transfer. While we don’t share your leader’s personal contact details ahead of time, you’ll receive everything you need in your Final Joining Instructions, which are sent approximately 3 to 4 weeks prior to your departure. These will include the local support team’s contact information should you need assistance on arrival.

For specific details on where and when to meet your group leader, be sure to check the Trip Notes for your itinerary or reach out to our Customer Operations team, who’ll be happy to help clarify.

Arrival & Departure Transfers

Most of our trips include group arrival and departure transfers at scheduled times, and the cost is typically built into your trip package. If your flight doesn’t align with the scheduled group transfer, you’ll need to make separate arrangements. This might mean waiting for the group, booking a private transfer, or arranging your own transportation at your expense. Our team will discuss your best options when you book.

If you’re unsure whether your flight matches our transfer times, our Customer Operations team is here to advise you.

Changes to Group Transfer Times

From time to time, airline schedule changes may impact our planned group transfers. Should this happen, we’ll notify you as early as possible and provide updated transfer details. If you were originally booked onto the group transfer but the revised schedule no longer matches your flight time, we’ll organise an alternative option for you.

We understand that every traveller is different, and so are their packing preferences—even when heading out on the same trip. That’s why we don’t provide personalised packing lists for each tour. Instead, we equip you with several reliable tools to help you prepare:

• Our Universal Packing Guide: This comprehensive checklist covers common travel essentials and might just jog your memory about an item you hadn’t thought of yet.

• Trip-Specific Packing Advice: Each tour’s Trip Notes include a “What to Take” section that highlights gear or clothing essential to your itinerary—especially items that go beyond the everyday. Be sure to read this section thoroughly.

• Tips from Fellow Travellers: Previous adventurers often leave helpful hints in the Reviews section of your trip page—real advice from people who’ve been there, done that.

• Need More Help? Our Customer Operations Team is just a message away. Whether it’s a climate concern or gear question, our destination experts are happy to assist.

While we aim to provide accurate recommendations, Mother Nature sometimes likes to surprise us. If we advise packing a rain jacket, it might be the driest season yet—but skip it, and you can count on a downpour!

Got Gear Questions?

If you’re unsure about technical equipment like trekking boots, sleeping systems, or insulated jackets, your best bet is to speak to an experienced outdoor gear retailer. That said, our team is always happy to offer general advice if you need a second opinion.

Need to Rent Gear on Arrival?

For certain high-altitude adventures—such as those in Nepal, Tanzania, and Peru—we offer convenient on-location equipment rental. This allows you to travel light and still be prepared. Items like down jackets, warm sleeping bags, and trekking poles are often available, and exact details (including costs) can be found in your Trip Notes.

Rental Overview:

To book or inquire about rentals, please contact our Customer Operations Team—they’ll ensure you have everything you need before your boots hit the trail.

When it comes to our active adventures, a common question we hear is: “How fit do I need to be?“ or “What kind of training should I do before the trip?“ These are great questions—and also some of the trickiest to answer. That’s because fitness is personal. You know your own limits better than anyone else, and how much effort you’ll need to put in to meet the demands of your chosen journey.

If you’ve selected a physically demanding itinerary that will challenge your current fitness level, it’s important to train smart and give yourself the best chance of success.

While physical fitness plays a key role, particularly on hikes and cycling tours, altitude can be an even bigger factor on high-elevation adventures. The ability to acclimatize varies from person to person and is not always connected to fitness—though arriving in good shape definitely helps your body adjust.

To support your journey toward peak readiness, we’ve created a set of detailed Fitness Preparation Guides tailored to different trip types. These resources are packed with useful advice, suggested workouts, and training timelines to help you feel confident and capable when your trip begins.

Here are a few tips to get started:

• Mimic the terrain: Training should reflect your destination. For mountain treks, get used to elevation gain and loss—stair climbs, hills, and uneven trails will serve you better than flat walks.

• Build gradually: Increase your endurance, strength, and pack-carrying ability over time.

• Stay consistent: Short, regular workouts are more beneficial than one-off intense sessions.

Still unsure if your trip is the right fit? Take a second look at our Trip Grading System, which breaks down the physical demands of each tour, or reach out to one of our knowledgeable team members for personalized advice.

No matter your starting point, with the right prep, you’ll be ready to take on the adventure—and enjoy every step of the journey.

Health & Vaccination Guidance

At Exodus Safaris, we want you to enjoy your journey in good health. While we don’t provide individualized medical recommendations, our Trip Notes highlight any mandatory or suggested vaccinations and whether anti-malarial precautions are advised for your destination.

For accurate, up-to-date medical guidance, we strongly recommend you consult a qualified travel health professional or your GP. As health advice can vary depending on the source—and sometimes even conflict—it’s best to speak directly with a licensed provider who can assess your needs based on your itinerary and health history.

Safe Drinking Water

Access to clean drinking water is essential no matter where you’re headed. On most of our tours, we make sure safe drinking water—whether filtered, boiled, or bottled—is available throughout the trip. However, on a few of our more remote itineraries, you may be required to bring your own portable water purification system. This will be clearly mentioned in the relevant trip notes if needed.

Personal Medical Kit

While all of our adventure leaders are first aid trained and travel with a well-stocked emergency medical kit, we encourage each traveler to bring a small personal first aid kit for day-to-day use. This allows you to treat minor injuries or discomfort quickly, especially when help may not be immediately available.

Items you might include:

• Adhesive bandages (e.g., plasters or Band-Aids)

• Sterile gauze and bandages

• Basic pain relief (e.g., paracetamol, ibuprofen)

• Antiseptic cream or wipes

• Cream or tablets for insect bites and allergic reactions (e.g., antihistamines)

• Sunburn treatment (e.g., aloe vera gel)

• Anti-diarrheal tablets (e.g., loperamide)

• Oral rehydration salts (e.g., Dioralyte)

Important: Keep essential medication (prescription or otherwise) in your carry-on bag, not your checked luggage. If you’re bringing prescription medicines or specialist supplies like a sterile needle kit, ensure you have appropriate documentation, and always pack these items in your hold luggage when flying.

If you’re unsure about what to bring for a particular destination, our Customer Operations Team can help point you in the right direction—but for medical specifics, always defer to a healthcare professional.

When preparing for your adventure, be sure to budget for expenses not covered in your tour price—such as meals not included, drinks, optional excursions, tips, and personal spending like souvenirs or local treats. For destination-specific guidance on recommended amounts and preferred currencies, refer to the Trip Notes tailored to your itinerary.

In most major towns and cities, ATMs are readily available, providing a convenient way to withdraw local currency—though be aware that your bank may charge international withdrawal fees. Credit and debit cards are increasingly accepted worldwide, especially in urban areas and at larger businesses, making them a reliable backup or primary payment method for many travelers.

While traveler’s cheques were once a go-to option, they’re now less practical in many places due to limited exchange facilities and high transaction costs. However, in some remote regions or countries with strict banking policies, they may still be a useful fallback.

To avoid surprises, consider carrying a mix of payment methods—a small amount of local currency for immediate expenses, a card for larger purchases, and backup options where applicable.

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